Learning @ Home Helpdesk

All Tynecastle Students are expected every day to:

  1. Register
  2. Check their school email through Office365
  3. Check for work posted on either Microsoft Teams, iTunesU, OneNote or Email.

On this page, you can find help with:


Help with Logging into Office365

Back to Top


Help with Daily Registration

The registration is open every school day between 6 am and 6 pm.

Also, make sure that the Learning @ Home page is refreshed before clicking the button that links to the register.

 

Back to Top


Help with School Emails

Back to Top


Help with Microsoft Teams

All important information will be posted in the General tab as an Announcement.

Back to Top


Help with other Office365 Tools

Back to Top


Help with managing student workload

Guidelines

As a guide, the City of Edinburgh recommends up to 20 hours of learning during the week. Each week, there are timetables published on the S1 Learning @ Home and S2 Learning @ Home pages. These are helpful guides that give weekly learning a structure and balance. We hope these are useful for you too.

What do I do when things are not going well?

We are aware that each student’s distance learning is different and can change quickly. With this in mind, if circumstances change for you and/or your child, please contact Support for Pupil Leaders by emailing admin@tynecastle.edin.sch.uk. We can provide support for you and your child in a variety of ways as a school or through the support of our partner agencies. We are particularly keen to hear if access to a device (large phone, tablet, laptop or computer) becomes a problem so please do let us know.

Similarly, if student workload becomes overwhelming, please contact subject teachers who will support you to find a solution and help your child regain their confidence. Teachers can be contacted through School Emails or Teams. Furthermore, you may also wish to contact your child’s Pupil Support Leader through admin@tynecastle.edin.sch.uk as they are always there to help.

Back to Top


Help with Tynecastle iPads

iPad Help Videos

Under 13s (those in S1 and S2)

Over 13s (those in S3 and above)

For any other iPad issues, please get in touch with admin@tynecastle.edin.sch.uk

Back to Top


Can we help with something else?

If there is any other information you require, or a situation we can help with, please don’t hesitate to email admin@tynecastle.edin.sch.uk.

Back to Top